Q: How do I get a free 30-day trial?
A: Download and run the program, enter your email address, and press "Free Trial". After a few moments, check your email, then type in the access key and press <enter>.
Q: I see a message in the project tab about a new version update. How do I get the update, and do I have to pay?
A: Click the "Update" button to go to the website, close the program, download the new update from the website, then run the program. All updates are free.
Q: Why is the Premium version so expensive?
A: The Premium version uses very advanced artificial intelligence technology to quickly determine near-optimal designs, often 30-40% more efficient than designs obtained manually by experienced experts. The high cost can easily be recovered in cost savings multiple times over on a single project. Near-optimal designs provide additional protection from value engineers who could profit from these designs. If you can't afford the Premium version, you can still obtain a design by emailing your project folder to Summit Peak Technologies with a check of 25% of the projected cost savings found by running the design in the Standard version. Please click here to learn more about our technology.
Q: Can SNAP-2 Premium be used to make a complete soil nail wall design?
A: Yes, using the Standard and Premium versions.
Q: What are the criteria for showing the various failure surfaces in the Bishop Tab?
A: One failure circle is shown for each wall, and an additional circle is shown for the entire slope. The circle with the minimum factor of safety that intersects a point above the top of the wall and a point below the top of the wall is shown for each wall. The circle with the minimum factor of safety for the entire slope is also shown. Sometimes these circles exactly overlap, so for the case of 2 walls, the program appears to plot only 1 or 2 circles instead of 3.
Q: Does SNAP-2 Premium support pre-stressed nails, soil anchors, or tie-backs?
A: No, although this feature will be available in the future in a free update.
Q: Where can I get help?
A: Nearly 2 hours of free video tutorials are available, as well as documented help on the website. The FHWA 96R and Circular-7 soil nail guidelines can be downloaded for free from the FHWA website and used for additional information. Customer support for technical and engineering questions may be purchased from Summit Peak Technologies. You will be asked to provide your phone number as you check out. We will call you back to resolve your technical and engineering questions.
Q. How do I save my work?
A. SNAP-2 Premium automatically saves all changes as you work. You can safely close the program at any time without fear of losing work. Undo (ctrl-z) and Redo (ctrl-y) are supported. You may also want to copy project folders to or from another location for backup.
Q: How do I pay if I don't have a Paypal account?
A: Write a check to "Summit Peak Technologies, LLC". Include the application (SNAP-2 Premium), version (Standard or Premium), duration of license (1 year), and number of licenses (1) on your check, eg. "SNAP-2 Premium Standard, 1 year, 1 license". Mail the check to "Summit Peak Technologies, 7351 S Andrea Ln, Morrison, CO 80465.
Q: How do purchase multiple licenses?
To purchase multiple licenses, please change the quantity after adding the product in your cart. The number in the quantity box corresponds to the number of licenses for an email account.
Q: How do multiple licenses work? Is it the same as a server license?
A: SNAP-2 Premium can be installed on any number of computers, all registered with the same email address and key. Multiple licenses allow more than one copy to run at the same time. For example, a state department of transportation may have hundreds of engineers working at several office locations around a state. Instead of purchasing 500 individual licenses, each registered to a separate email, the department could purchase 50 licenses all registered to a single email. This would allow up to 50 engineers to run the program from different locations at the same time. The number of licenses currently running is reported on the project tab. If the number of licenses is exceeded, a warning message will appear, and the engineer will need to wait for an available license before being allowed to run the program.